Privacy Policy — How gn99 Collects, Uses, and Protects Your Personal Data
At gn99, your privacy is a fundamental commitment, not a formality. This Privacy Policy explains in clear terms what personal data we collect from players in Bangladesh, why we collect it, how we use and store it, who we may share it with, and what rights you have over your own information. Please read this document carefully.
Our Privacy Commitments at a Glance
The cards below summarise the core principles underpinning gn99's approach to data privacy. They are provided for orientation purposes and do not replace the full legal policy text further down this page.
Minimal Data Collection
gn99 collects only the personal data that is strictly necessary to provide our platform services, verify player identity, process transactions, and comply with applicable legal obligations. We do not collect data beyond what is needed for these defined purposes.
Secure Data Storage
All personal data held by gn99 is stored on encrypted, access-controlled servers protected by 256-bit SSL encryption. We implement technical and organisational security measures to prevent unauthorised access, accidental loss, disclosure, or destruction of your data.
Your Data Rights
As a gn99 player, you have the right to access, correct, port, restrict processing of, or request deletion of your personal data at any time. Requests are handled within a reasonable timeframe and are subject to identity verification to protect your security.
No Selling of Personal Data
gn99 will never sell, rent, or trade your personal data to third-party marketers or data brokers. Data shared with third parties is limited to service providers and partners who are contractually bound to handle it in accordance with our privacy standards.
Cookie Transparency
gn99 uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse site performance. You can manage your cookie preferences at any time through your browser settings. Essential cookies are required for platform operation.
Direct Contact for Privacy Queries
If you have any question about how your data is handled by gn99, or wish to exercise any of your data rights, you may contact our support team at any time via live chat or by emailing [email protected]. We aim to respond to all data-related queries within 5 business days.
Important Notice: By registering an account with gn99 or continuing to use the gn99 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, you must not use the gn99 platform.
1 Who We Are
gn99 is an internationally licensed online betting and casino platform accessible at gn99.io, serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. For the purposes of this Privacy Policy, gn99 acts as the data controller — meaning we determine the purposes and means by which your personal data is processed.
This Privacy Policy applies to all personal data collected through the gn99 website, mobile site, and any associated services, tools, or communications. It applies to all registered players and to visitors who browse the gn99 platform without creating an account.
Questions about this policy or our data practices may be directed to our support team at any time. Contact details are provided in Section 14 of this document.
2 Data We Collect
gn99 collects personal data in several categories depending on the nature of your interaction with the platform. The table below provides an overview of the categories of data we hold and examples of specific data items within each category.
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number, passport or driving licence details | At registration and during KYC verification |
| Contact Data | Email address, mobile phone number, city of residence | At registration and when updating account details |
| Financial Data | bKash/Nagad/Rocket account numbers, bank account details, Visa/Mastercard last four digits, deposit and withdrawal transaction records | When making deposits or requesting withdrawals |
| Account Activity Data | Login timestamps, session duration, game history, bet records, bonus usage, chat transcripts | Continuously during platform use |
| Technical Data | IP address, device type, operating system, browser type and version, time zone, screen resolution | Automatically on each visit |
| Communications Data | Support messages, live chat logs, email correspondence, survey responses, feedback submissions | When you contact gn99 or respond to communications |
| Verification Documents | Scans or photos of national ID card, passport, proof-of-address documents, payment method confirmation screenshots | During KYC / identity verification |
No Sensitive Special Category Data: gn99 does not intentionally collect sensitive special category data such as racial or ethnic origin, political opinions, religious beliefs, biometric data for identification purposes, or health information. If any such information is inadvertently disclosed to us, it will not be processed and will be deleted promptly.
3 How We Collect Your Data
gn99 collects personal data through the following primary channels:
3.1 Direct Collection
You provide data directly to gn99 when you register an account, complete identity verification, make a deposit or withdrawal, place a bet, contact our support team, respond to a survey, or update your account profile. The accuracy of data provided in these interactions is your responsibility.
3.2 Automated Collection
When you visit gn99.io, we automatically collect certain technical data through cookies, server logs, and similar tracking technologies. This includes your IP address, browser fingerprint, device identifiers, session activity, and navigation patterns within the platform. This data is collected whether or not you are logged in to a gn99 account.
3.3 Third-Party Sources
gn99 may receive personal data about you from third-party sources in the following circumstances:
- Identity verification providers: We use licensed third-party KYC services to verify the identity documents you submit during the account verification process.
- Payment processors: When you make a deposit via bKash, Nagad, Rocket, Upay, or a bank card, our payment partners may share transaction confirmation data with us.
- Fraud and risk screening: We may receive risk signals or fraud alerts from anti-fraud and anti-money laundering screening services we use to protect the platform.
- Analytics providers: Aggregated, anonymised analytics data may be received from third-party analytics tools to help us understand platform usage patterns.
4 Purpose and Legal Basis for Processing
gn99 processes your personal data for specific, defined purposes. The table below sets out each processing purpose and the legal basis on which that processing rests.
| Processing Purpose | Legal Basis |
|---|---|
| Creating and managing your player account | Performance of a contract with you |
| Processing deposits, withdrawals, and bet settlements | Performance of a contract with you |
| Verifying your identity and age (KYC) | Legal obligation; legitimate interests (preventing fraud) |
| Detecting and preventing fraud, money laundering, and cheating | Legal obligation; legitimate interests |
| Providing customer support and resolving disputes | Performance of a contract; legitimate interests |
| Sending service-related communications (e.g., deposit confirmations, security alerts) | Performance of a contract; legitimate interests |
| Sending marketing and promotional communications | Your consent (opt-in); you may withdraw at any time |
| Improving platform performance and user experience | Legitimate interests |
| Complying with regulatory, legal, and reporting obligations | Legal obligation |
| Responsible gaming monitoring and intervention | Legal obligation; vital interests of the player |
Marketing Communications: gn99 will only send you promotional emails, SMS alerts, or WhatsApp messages if you have specifically opted in to receive them. You may withdraw your marketing consent at any time by contacting our support team or updating your account notification preferences. Withdrawing marketing consent does not affect service-related communications.
5 Data Sharing and Disclosure
gn99 does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties only where necessary and under strict data protection obligations:
5.1 Service Providers and Processors
We engage trusted third-party service providers who process personal data on our behalf. These include payment processors (bKash, Nagad, Rocket, Upay, bank partners, Visa, Mastercard), identity verification and KYC providers, fraud and anti-money laundering screening services, cloud hosting and server infrastructure providers, customer support platform operators, email and communications delivery services, and analytics providers. All such processors are required by contract to handle your data securely and in accordance with this Privacy Policy.
5.2 Game Content Providers
Third-party game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive limited player session data (such as a player ID and session token) that is technically required to load and run their games within the gn99 platform. These providers do not receive your full identity or financial data.
5.3 Legal and Regulatory Disclosure
gn99 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are legally required to do so, where necessary to enforce our Terms & Conditions, or where disclosure is needed to protect the safety of our players or the public.
5.4 Business Transfers
In the event of a merger, acquisition, or transfer of all or part of gn99's business to another entity, player data may be transferred as part of that transaction. You will be notified of any such transfer and the data protection implications by way of a notice on the gn99 platform or by direct communication prior to your data being transferred to a new controller.
No Third-Party Advertising: gn99 does not share your personal data with third-party advertising networks, social media platforms, or data brokers for the purpose of targeted advertising outside the gn99 platform. Any marketing you receive from gn99 will be sent directly by gn99 through our own channels.
6 International Data Transfers
As an internationally operated platform, gn99 may transfer your personal data to servers or service providers located outside of Bangladesh. Where such transfers occur, gn99 ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses that impose obligations on recipients equivalent to those we observe ourselves.
By using the gn99 platform, you acknowledge and consent to the transfer of your personal data to servers or third-party processors in countries that may have different data protection standards from those in Bangladesh. We take reasonable steps to ensure that any such transfers are handled securely and responsibly at all times.
7 Data Retention
gn99 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to any overriding legal obligations to retain data for longer periods. The following general retention guidelines apply:
- Account and identity data: Retained for the duration of your active account and for a minimum of 5 years following account closure, in line with standard anti-money laundering recordkeeping requirements.
- Financial transaction records: Retained for a minimum of 5 years from the date of each transaction.
- KYC and verification documents: Retained for the duration of your account and for 5 years post-closure, or longer if required by applicable law.
- Support and communications records: Retained for 2 years from the date of the last interaction, or longer where a dispute or legal claim is ongoing.
- Technical and session data: Retained in identifiable form for up to 12 months, after which it may be anonymised and retained in aggregated form for analytical purposes.
- Marketing consent records: Retained from the date of consent until you withdraw your consent, plus a reasonable period thereafter for audit purposes.
When personal data is no longer required for its original purpose and no legal retention obligation applies, gn99 will securely delete or irreversibly anonymise the data.
8 Cookies and Tracking Technologies
8.1 What Are Cookies?
Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, remember your preferences, maintain your session, and collect data about how you use the site. gn99 uses cookies and similar technologies including pixel tags, local storage objects, and session storage.
8.2 Categories of Cookies Used by gn99
- Essential cookies: Required for the gn99 platform to function correctly. These include session authentication cookies, load-balancing tokens, and security cookies. These cannot be disabled without significantly impairing your ability to use the platform.
- Functional cookies: Remember your preferences such as language settings, last visited game category, and interface layout choices.
- Analytics cookies: Collect anonymised data about how visitors use the gn99 platform, including which pages are most visited, session duration, and navigation paths. This data is used to improve platform design and performance.
- Performance cookies: Used to monitor platform stability, identify technical errors, and measure page load speeds.
8.3 Managing Cookies
You can manage or disable non-essential cookies through your browser's settings at any time. Please note that disabling certain categories of cookies may affect the functionality of the gn99 platform, including the ability to stay logged in between sessions or maintain your game preferences. For guidance on managing cookies in your specific browser, refer to your browser provider's help documentation.
9 Your Rights Over Your Personal Data
As a gn99 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team via live chat or email. We will verify your identity before processing any data rights request.
Response Timeframe: gn99 will acknowledge your data rights request within 2 business days and aim to fulfil it within 30 calendar days. Complex requests or requests requiring identity verification may take longer. We will communicate any extension to you in advance.
10 Children and Minors
The gn99 platform is strictly intended for individuals aged 21 years and above. gn99 does not knowingly collect personal data from any person under the age of 21. Registration by anyone under 21 is strictly prohibited under our Terms & Conditions.
If gn99 becomes aware that personal data has been collected from a player who is under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any funds deposited by a minor will be handled in accordance with our responsible gaming procedures and applicable guidelines.
21+ Only: If you are a parent or guardian and believe that a minor in your household has registered on gn99 without your knowledge, please contact our support team immediately at [email protected]. We will investigate and take appropriate action promptly.
11 Security Measures
gn99 implements a range of technical and organisational security measures to safeguard your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include:
- 256-bit SSL/TLS encryption on all data transmitted between your device and gn99 servers.
- Encrypted storage for sensitive personal data including identity documents and financial records.
- Access controls: Internal access to personal data is restricted to authorised personnel on a strictly need-to-know basis.
- Regular security audits and penetration testing to identify and address vulnerabilities.
- Intrusion detection systems monitoring for suspicious access patterns or breach attempts.
- Employee training on data protection obligations and secure data handling practices.
- Two-factor authentication (2FA) options available to players for account login protection.
While gn99 takes all reasonable precautions to protect your data, no system is completely immune to security risks. In the event of a data breach that poses a risk to your rights, gn99 will notify affected players in a timely manner and take immediate remediation steps.
12 Third-Party Links and Embedded Content
The gn99 platform may contain references to third-party game providers and payment partners whose services are integrated into the platform. While gn99 carefully selects its partners, we are not responsible for the privacy practices of third-party game providers or payment processors once data is passed to their systems as required for service delivery.
gn99 does not include links to unrelated external websites on its platform. Any third-party services accessible through gn99 (such as game providers or payment gateways) operate under their own privacy policies. Players who wish to understand how those parties handle personal data should refer to the respective provider's privacy documentation.
13 Changes to This Privacy Policy
gn99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform services, or applicable legal requirements. When material changes are made, we will publish the revised policy on this page with an updated effective date. Where changes are significant, we may also notify registered players directly via email or an in-platform notification.
We encourage you to review this Privacy Policy periodically to stay informed about how gn99 handles your personal data. Your continued use of the gn99 platform after any revision is published constitutes your acceptance of the updated policy. If you do not agree with the revised terms, you should stop using the platform and request account closure.
The current version of this Privacy Policy is always accessible at gn99.io/privacy-policy and supersedes all prior versions.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way gn99 handles your personal data, please contact our support team through any of the following channels:
- Live Chat: Available 24/7 directly on the gn99 platform. Average response time: under 5 minutes.
- WhatsApp Support: Available on site after login. Details provided in your account dashboard.
- Email: [email protected] — Response within 5 business days for data-related requests.
- Languages: Our support team handles privacy queries in both English and Bengali.
- Operating Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
Have Questions About Your Privacy? We Are Here to Help
Our support team is available around the clock to address any privacy-related concerns. You can also explore other sections of the gn99 platform using the links below.